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Course Detail

(SF) Provide Quality Services - Customer Management

 

The aim of the course is to provide course participants with the basic knowledge and skills required in maintaining good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery.
 
Course Content
  • Observe good personal grooming, proper hygiene standards and display of positive image
  • Maintain good interpersonal relationship and proper communication with customers
  • Practice good service delivery
 
Who Should Attend 
  • Entry level or junior workers in the cleaning industry. 
  • Experienced cleaners who require their skills set to be formally recognised.
  • Individuals without cleaning experience and are looking at entering the industry. 
 
Medium/Duration 
  • English/ 1 Day
 
Venue
  • 7 Soon Lee St #03-27 iSpace Singapore 627608
  • Nearest Bus Services  185, 193, 251, 258, 502
  • Nearest MRT Pioneer or Boon Lay
 
Corporate classes at clients’ preferred locations can be arranged.
 
The aim of the course is to provide course participants with the basic knowledge and skills required in maintaining good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery.
 
Course Content
  • Observe good personal grooming, proper hygiene standards and display of positive image
  • Maintain good interpersonal relationship and proper communication with customers
  • Practice good service delivery
 
Who Should Attend 
  • Entry level or junior workers in the cleaning industry. 
  • Experienced cleaners who require their skills set to be formally recognised.
  • Individuals without cleaning experience and are looking at entering the industry. 
 
Medium/Duration 
  • English/ 1 Day
 
Venue
  • 7 Soon Lee St #03-27 iSpace Singapore 627608
  • Nearest Bus Services  185, 193, 251, 258, 502
  • Nearest MRT Pioneer or Boon Lay
 
Corporate classes at clients’ preferred locations can be arranged.
 
Course Fees
  • $321.00/- per participant (GST inclusive, before SDF grant, if applicable)
 
Skills Development Fund (SDF) & Absentee Payroll Grant 
  • Companies applying for funding (only Singaporean and Singapore PR) must submit their training grant and absentee payroll application via SSG’s SkillsConnect system. All applications are subject to SSG’s approval.  Companies applying for funding must make payment via Cheque to the Training Provider. For assistance, please call SSG at 67855785 or visit www.skillsconnect.gov.sg.
 
NOTE: To be eligible for funding, participants need to be company-sponsored, obtain at least 75% attendance and undergo all assessments.
 
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Next Available Schedules
11/08/2020 to 11/08/2020, 25 Seats
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